Refund policy
In the event you decide you no longer wish to go ahead with your order, we have a 24-hour cancellation period in which you can cancel your order & receive a full refund, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. Please note any cancellation made after 24 hours would render the deposit non-refundable.
All our sofas and beds are bespoke & made to order, and therefore is a non-returnable item. Once the 24-hour cancellation period has been exceeded you will not be able to cancel your order or return your item. If you wish to cancel after 24 hours you will be subject to a 30% (of your order value) restocking fee.
In rare instance you are not satisfied with your purchase and wish to return your delivery has been completed, there is a chance at managers discretion to exchange the item to the value, however, this will incur a £199.99 handling fee to exchange your item, we reserve the right to withdraw this offer, it is completely at the discretion of the manager.
OPA Living take no liability for furniture pieces fitting through doors and upstairs, please do double check the measurements. Size issues relating to this are strictly non refundable.
OPA Living take no liability for fabric / colour related issues, at OPA Living we offer a free sample service and encourage all customers to order samples prior to ordering to ensure you the customer are happy with the fabric of the item being ordered. Fabric and colour shades may appear different on screen to the fabric in person so it is advised to request samples to be sure. Fabric / colour issues relating to this are strictly non refundable, if however a sample was ordered prior to purchase and there is an issue with the fabric for any reason we will be more than happy to assist you in resolving this.
All measurements are as true as can be, but with the items being handmade bespoke to order each individual bed will be ever so slightly different, so please do measure and allow for slight tolerances. If unsure please ask a member of our team for assistance.
With all of our products you will also secure a free Five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the item for any reason or move the items to a different property your warranty will be void.
As with any logistics company there is always a capacity to which it can be stretched to ensure the operational integrity is not compromised therefore we would like to assure you that we will be putting in all the available resources to deliver the outstanding orders in a timely yet manageable manner.
Once again we would like to thank you for your understanding and patience and promise you of our undivided attention throughout the process.
If you have any queries / questions, remember we are always here to help.
Whilst we will do our best to fulfill specific delivery date requests there is no guarantee we will be able to. Please note as we do cover the majority of the UK mainland our timescales are an approximation and can be location dependent. Please seek further advice from one of our friendly members of staff if you require any additional information or assistance.
Thank you for shopping with OPA Living, and we are committed to providing you with a seamless shopping experience. If you have any questions or concerns, please don't hesitate to contact our customer service team.
