From our home to yours

Delivery

Everything you need to know about booking your delivery and getting your home ready.

Free delivery on orders of £2,500 and over

Immediate delivery — small items

Date selection at checkout is available for small items only. If your item is in stock and shows available delivery dates, add it to your cart and choose a suitable date at checkout.

If you need a later date, select ‘More Dates’ to view the available options.

Lead time advertised — sofas and beds

Sofas and beds require a two-person white-glove delivery service. Please refer to the lead time advertised on the product page, as highlighted in the example below. You will not select a delivery date at checkout for sofas and beds.

Example showing the advertised sofa delivery lead time

Deliveries for sofas and beds are organised by our specialist delivery partners. Once your furniture has been manufactured, your delivery partner will contact you to arrange a suitable delivery date. You do not need to select a date at checkout.

Please refer to the advertised lead time on your product page when planning your order. Your delivery partner will confirm your booked delivery date with you.

If your order contains items with different lead times, delivery will be consolidated around the longest lead time. For example, a sofa with a three-week lead time and a footstool with a six-week lead time will be delivered together in six weeks.

Track your order’s progress

You can follow the progress of your order by signing in to your OPA Living account. Your account keeps your order information in one place, so you can check its progress while your furniture is being prepared.

Once your furniture has been manufactured, our delivery partner will contact you to book a suitable delivery date. If you need help with an update, contact our team with your order number.

View my order

Changing your delivery date

You can change your delivery date up to and including the day before your scheduled delivery. Please contact your courier to arrange a new suitable date.

Optional delivery extras

For some orders, you can add like-for-like furniture disposal, an AM or PM delivery slot, or a weekend delivery slot. These options are subject to availability. Please contact us to check the options and charges for your order.

If your delivery is delayed

OPA LIVING strives to ensure timely delivery of our products. However, if unforeseen events beyond our control cause delays, we will promptly notify you and take necessary measures to mitigate the impact. Please understand that we cannot be held responsible for delays resulting from such events. In the event of significant potential delays, we may offer the option to terminate the contract and receive a refund for any undelivered products. In rare cases, if cancellation of your order becomes necessary, we will issue a full refund.

A little preparation. A smoother arrival.

Our modular sofas are delivered in individual box-packed sections, making it far easier to navigate tight spaces than a single assembled piece. Please take a few minutes before your delivery day to check each access point along the route from your front door to your room.

Access requirements vary by product. Check your specific item or module dimensions and contact us if you are unsure.

Doorways
  • Measure the clear opening width of every doorway on the route (front door, internal doors, room door).
  • A clear width of 75 cm or more is comfortable for standard modular boxes. 
  • Check door frame depth as well as width — a hinged door that opens towards you will reduce the usable clearance.
  • Remove doors from hinges temporarily if clearance is marginal; most interior doors can be re-hung in minutes.
Hallways & Corridor Turns
  • Measure the width of any hallway your boxes must travel through.
  • At a 90° turn (e.g. hallway into a room) you'll need enough space to pivot. As a rule of thumb: corridor width + doorway width should total at least 150 cm for comfortable manoeuvring of longer boxes.
  • Note any protruding radiators, light switches, or skirting boards that reduce effective width.
Stairs
  • Measure the stair width between walls (not banisters) at the narrowest point.
  • Check the headroom at the top and bottom of the staircase.
  • Note any half-landings or tight turns — these are often the tightest point on a staircase route.
  • Banisters can usually be temporarily removed; let your delivery team know in advance if this may be needed.
Lift Access
  • Check the internal dimensions of any lift (depth, width, and height).
  • A standard UK residential lift is typically 100 cm deep × 80 cm wide — confirm with your building management before delivery.
  • If your lift cannot accommodate a module, contact us ahead of time so we can plan an alternative route.
Final Room Placement
  • Clear the path from the delivery point to the final room before the team arrives.
  • Have an idea of the configuration you want — our drivers can assist with positioning of modules in the room.

Not sure about your access route? Contact us before your delivery date and we can advise. We'd far rather resolve any concerns in advance than on the day.

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